When to open a dispute
- Winner: The host won’t honor the stay or terms shown on the listing.
- Creator (Host): The winner isn’t complying with reasonable next steps or the listing rules.
- Timing: Open within 3 days after the auction ends.
What to include
- Reason: Briefly describe what happened.
- Evidence: Links to screenshots, emails, messages, or photos.
- Be clear: Stick to facts that help an admin verify your claim.
What happens next
- Review: Admin reads both sides and checks the listing details.
- Decision: Outcome is set to one of the statuses below.
- Notification: You’ll be emailed when a decision is made.
Status meanings
- Open — Waiting for admin review.
- Resolved → Winner — Decision favors the winning bidder.
- Resolved → Creator — Decision favors the host.
- Dismissed — Not enough evidence or out of scope.
Tips
- File promptly and keep your explanation short and factual.
- Attach clear links (public or shareable) to your evidence.
- Be responsive if the admin requests more information.
Open
Resolved → Winner
Resolved → Creator
Dismissed